Key Skills

✅ Administrative & Executive Support – Experienced in managing executive tasks, handling correspondence, scheduling, and ensuring smooth daily operations.

✅ Corporate Training Coordination – Skilled in organising training sessions (virtual and in-person), managing training calendars, handling logistics, and supporting trainers and clients.

✅ Process & System Improvement – Developed and implemented systems, databases, and processes to enhance business efficiency and streamline operations.

✅ Customer Service & Stakeholder Engagement – Strong communication skills with the ability to interact professionally with clients, executives, and stakeholders at all levels.

✅ Project & Event Coordination – Managed fundraising events, corporate functions, training sessions, and business projects, ensuring successful execution.

✅ Technology & Digital Management – Proficient in Squarespace, WordPress (Elementor), SharePoint, MS Sway, MS Access, Microsoft Office, Zoom, and digital platform management.

✅ Financial Administration – Handled invoicing, financial reporting, budget tracking, and financial documentation in collaboration with finance teams.

✅ Marketing & Communications – Designed marketing graphics, created testimonial videos, managed newsletters, and designed and updated websites/social media.

✅ Data Management & Reporting – Maintained accurate databases, processed statistical reports, and handled corporate follow-ups and compliance documentation.

✅ Multitasking & Problem-Solving – Proven ability to manage multiple tasks, anticipate challenges, and find solutions in high-pressure environments.

Key Achievements

🏆 Supported the launch of a new business by designing and implementing systems, marketing materials, and operational procedures.

🏆 Developed and maintained digital platforms (WordPress, SharePoint) to improve workflow and document management.

🏆 Managed stakeholder communications across corporate and community sectors, ensuring effective engagement and information flow.

🏆 Oversaw major fundraising and community engagement initiatives, contributing to successful events and long-term support programs.

🏆 Designed and updated training materials to enhance learning experiences for corporate and individual clients.

🏆 Implemented new processes for invoicing, tracking finances, and reporting, improving efficiency in financial administration.

🏆 Led a school music program for 110 students, coordinating tutors, compliance, and event planning.

🏆 Introduced an online ordering system to streamline canteen operations, improving efficiency and customer experience.