PROFESSIONAL EXPERIENCE
Throughout my career, I have taken on diverse roles in executive support, corporate training coordination, and administrative management, each of which has strengthened my ability to adapt, organise, and problem-solve in fast-paced environments.
I thrive in roles that require a high level of organisation, attention to detail, and proactive thinking, whether it’s streamlining business operations, managing training programs, or ensuring seamless communication between stakeholders. My background in customer service and technology-driven process improvements has allowed me to enhance efficiency and deliver exceptional results in every position I’ve held.
In this section, you’ll find an overview of my career journey, highlighting key responsibilities and achievements in each role. From supporting executive leadership and coordinating corporate training to managing business operations and client interactions, my professional experience showcases my versatility and commitment to excellence.
Executive Assistant to the CEO
Training Co-ordinator
Accidental Counsellor Pty Ltd.
Jan 2021 - Dec 2024
In this dynamic role, I played a key role in launching and managing business operations, ensuring seamless coordination across executive support, training, marketing, and finance functions. Developed and streamlined processes to enhance efficiency and improve client experience.
Designed and implemented operational processes to support the successful launch and ongoing management of the business.
Created marketing assets, including branding materials, testimonial videos, and social media content, to establish a strong online presence.
Managed all aspects of training coordination, from scheduling and logistics to course material development and post-course administration.
Provided end-to-end event and training support, ensuring smooth execution of face-to-face and virtual sessions via Zoom and Microsoft Teams. Including travel arrangements.
Optimized business workflows by maintaining and updating digital platforms, including the company website (WordPress/Elementor) and SharePoint folders.
Developed financial tracking systems, managing invoicing, monthly reporting, and booking forecasts in collaboration with the finance team.
Maintained high-level communication between stakeholders, including clients, trainers, and venue coordinators, to ensure seamless operations and a successful
end-to-end sales process
“Verena is the best of the best!”
“Verena’s ability to balance multiple priorities while maintaining high standards of accuracy and creativity was important to the successful launch and continued operation of Accidental Counsellor Pty Ltd. ”
Designing resource materials
Video editing
Marketing materials
Corporate Training Co-ordinator
Lifeline Harbour to Hawkesbury Sydney
Nov 2019 - Dec 2020
2020 was the year of many challenges for organisation across many sectors and their staff. Many of them were supporting and responding to clients who were highly stressed or in crisis. This resulted in a substantial demand for the training we were delivering.
To meet the demand and to support as many individuals and organisations as possible, we flipped the training from ‘in-person only’ to fully online within a short time period. We brought training to over 3000 corporate clients that year.
As the corporate training co-ordinator it was my responsibility to facilitate this rapid change and growth, research options and implement new process. This included technical support for both clients and trainers and the re-design of the training resources for a virtual distribution.
Managed the end-to-end coordination of corporate training programs, including client communication, scheduling, and logistics.
Oversaw training calendars, course arrangements, and venue bookings, ensuring all sessions ran seamlessly.
Facilitated virtual workshops via Zoom and Microsoft Teams, troubleshooting technical issues and providing real-time support.
Maintained and updated client databases (Salesforce), ensuring accurate records of bookings, payments, and training progress.
Implemented streamlined administrative processes for post-training tasks, including invoicing, certificates, and client evaluations.
Acted as the primary point of contact for clients, trainers, and venue coordinators, ensuring all stakeholders were well-informed and supported.
Compiled statistical data and generated monthly reports to track training outcomes and support business decision-making
Provided high-level support in coordinating corporate training programs, ensuring smooth execution of both in-person and virtual sessions. Adapted quickly to evolving business needs, particularly during the transition to remote training delivery.
Administrative Assistant
The Violinery, Lindfield
2017 - 2019
‘The Violinery is a strings specialty shop located in Lindfield in the North Shore Area of Sydney. It has established itself over thirty years as a provider of all goods and services for the violin, viola, and cello. The representative sheet music library caters for string, piano and chamber music.
We deal in old master instruments, promote fine Australian luthiers, provide beginner's outfits, sell on consignment, carrying a wide range of instruments. We also stock an extensive selection of strings and accessories, cases, stands, and books.
The Violinery can repair and set up instruments. We do bow repairs and fine restorations. We can advise you on a wide range of string related subjects from strings to editions and appraisals.’
As the administrative assistant at The Violinery I was often required to make independent decisions when dealing with customers and suppliers.
consolidated and counted the daily takings and keep accurate records for the bookkeeper
developed a filing system for all rental contracts for instruments
maintained up-to-date records of all instrument hire contracts and ensure all payments were collected on time while keeping the customers informed
wrote and sent out invoices, receipt and insurance valuations to both private and corporate customers
stocktake and ordering of instruments and sheet music
facilitated the instrument repair log by assisting the luthier and communicating with customers over the phone or in the shop
responded to email correspondence in the absence of the owner
managed the shop in the absence of the owner, responded to customer enquiries about instruments
selling instruments and supplies - ranging from student instrument to professional instruments, accessories and sheet music
Translator (contract work)
Good Grief, Australia
2012
I translated the handbook ‘Seasons for growth’ from English to German in preparation of the anticipated launch of their grief counselling program in Germany.
Administrative Work
The Honorable Richard Conti Q.C.
2007
Assisting Mr Conti by completing administrative tasks such as typing his legal advice documents and statements.
Housekeeping Supervisor
Kempinski Hotel Vier Jahreszeiten, Munich Germany
2004 - 2005
Ensured cleanliness of rooms in a 5-star hotel
Prepared staff rosters and supervised/trained cleaning staff
Assisted guests to meet all accommodation needs
Assistant Restaurant Manager
Lowenbrau Restaurant, The Rocks, Sydney
2001 - 2003
Prepared staff rosters and managed guest bookings
Supervised and trained floor staff, ensuring 100% customer satisfaction
Handled opening/closing duties and end-of-day financials
Updated booking systems and reported to management